Legal

Privacy policy

This Privacy Policy explains how Sureshake collects, uses, and protects your information when you use our private credit reporting and blockchain services. By using our services, you consent to the data practices described in this policy.

Last updated: January 1, 2024; The date above changes with every revision
Applies to: sureshake.com; And the Sureshake application
Contact: privacy@sureshake.com; Data subject requests answered by the privacy team

Introduction

Sureshake Corporation and its affiliates (“Sureshake,” “we,” “our,” or “us”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our private credit reporting and blockchain services.

Information we collect

We may collect personal information you provide, the document and report data you process through the service, and technical information collected automatically.

Personal information: Name and contact information, email address, company information and job title, account credentials, payment and billing information, and authentication data.
Document and report data: Private credit reports and related documents, AI-extracted metadata and analytics, blockchain hashes and verification data, and sharing permissions and access logs.
Technical information: IP addresses and device information, browser type and version, usage patterns and feature interactions, and error reports and performance data.

How we use information

We use the information we collect to:

Service delivery: Provide and maintain our services, process credit reports and documents, generate blockchain verifications, and manage user accounts.
Communication and support: Respond to inquiries, send service updates, provide customer support, and send marketing communications.
Improvement and analytics: Improve our services, analyze usage patterns, develop new features, and conduct research.
Legal and security: Comply with legal obligations, prevent fraud and abuse, enforce our terms, and protect rights and property.

Information sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With your consent: When you explicitly authorize us to share information.
Service providers: With trusted third parties who assist in operating our services.
Legal requirements: When required by law or to protect rights and safety.
Business transfers: In connection with mergers, acquisitions, or asset sales.

Data security

We implement appropriate technical and organizational measures to protect your information:

Encryption: End-to-end encryption for sensitive data.
Access controls: Role-based access and authentication.
Secure storage: Protected cloud infrastructure.
Monitoring: 24/7 security monitoring and alerts.

Note

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

Your rights

You have the following rights regarding your personal information. To exercise them, contact privacy@sureshake.com.

Access: Request access to your personal information.
Correction: Request correction of inaccurate information.
Deletion: Request deletion of your information (subject to legal requirements).
Portability: Request a copy of your information in a portable format.
Opt-out: Opt-out of marketing communications.
Restriction: Request restriction of processing in certain circumstances.

Cookies and tracking

We use cookies and similar tracking technologies to remember your preferences, authenticate your sessions, analyze site usage, personalize content, improve performance, and prevent fraud.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect functionality.

International transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your jurisdiction.

We implement appropriate safeguards for international transfers, including standard contractual clauses and ensuring recipients maintain adequate protection levels.

Children's privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

Policy changes

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this policy, notify you of material changes via email or service notification, and post the updated policy on our website.

Contact

If you have questions about this Privacy Policy or our data practices, please contact us:

Privacy team: privacy@sureshake.com
Support: support@sureshake.com
Mailing address: Sureshake Corporation · Privacy Department · P.O. Box 81226 · Seattle, WA 98108-1226

Questions about your data?

Write to privacy@sureshake.com and a person will answer, not a form response.